Frequently Asked Questions
If you have any additional questions that are not listed below, please contact us today and a representative from our team will get back to you as soon as possible.
What is the average shelf life of your donuts?
All of our classic and gourmet thaw and serve donuts have an excellent shelf life of 8 months frozen at -18 degrees celsius and 7 days ambient.
Do you sell products directly to consumers?
No, we are a commercial bakery with a B2B operation. We provide businesses such as retail grocery stores, food service providers, quick serve restaurants, and numerous other institutions with our delectable products. These businesses carry and sell our donuts to their consumers. Visit our Where To Buy page to find out where you can purchase CT Bakery donuts.
My company is based outside of North America, can I still order from you?
Yes. We have an excellent shipping and distribution system, so we can organize shipments for customers all over the world. Currently we serve customers across North America, South America and Asia.
Are final products delivered frozen?
Yes, all of our products are baked fresh and then frozen in a way that retains their decadent, irresistible flavour when thawed. Products will arrive frozen and in their final packaging, so all you have to do is thaw and serve.
How do I place and order?
You can place an order by calling us at 416 239 8686 to speak with a sales rep, or by filling out the form on our Contact page. One of our enthusiastic sales representatives will be in touch as soon as possible.
For retail customers, are products meant to be sold to consumers frozen?
No, our products are made to be thawed and displayed on your bakery shelf. Products deliver a bakery-fresh experience once thawed!
Can I order specialty donuts that are not on your product selection?
Absolutely! We are always innovating and creating new flavour profiles. If you have a particular flavour profile or donut idea in mind, we can help! We can also create themed or seasonal donuts based on your needs. Please keep in mind that there are minimum order requirements. Please call 416-239-8686 to learn more.
Contact Us Today
To learn more about our amazing thaw and serve program or to place an order, please contact us today. A member of our enthusiastic and knowledgeable sales team will get back to you right away.Contact